Return and refund policy

We want you to love your purchase from Signature Wick Co. If something isn’t right, we’ll do our best to fix it. Here’s how our return policy works:

How to Return

We want you to love your purchase. If your order arrives damaged or incorrect, contact us at returns@signaturewickco.com within 7 days with a photo and order number for a full refund or replacement. If you simply change your mind, you can return unused, unopened items within 14 days for a refund, store credit or exchange (shipping costs are the customer’s responsibility). Once we receive and inspect the return, we’ll process refunds within 5–10 business days.

Refund Process

Once we receive your return and confirm eligibility, your refund will be processed:

Refunds will be issued as store credit/exchange OR to the original payment method depending on customers preference.

Please note:- shipping costs are the customer’s responsibility.

Contact Us

If you’re unsure about anything before placing your order or need help after it arrives, don’t hesitate to reach out. You can always email us at hello@signaturewickco.com We’re here to help.